Privacy Policy

Updated 26 October 2026: added how provider directory listings work (section 2).

Need to Know IT (ABN active, needtoknowit.com.au) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, and your rights regarding that information.

1. What we collect

We may collect the following information:

• Email address and name. When you subscribe to our newsletter or download a resource
• Usage data. Pages visited, tools used, approximate location (via analytics)
• Calculator inputs. Values entered into our tools (RAID, power, speed, etc.) are processed in your browser and are not stored or transmitted to our servers
• Contact form submissions. Name, email, and message content. The NAS setup help form also asks what you need help with, the rough size of your business, your state and, optionally, your suburb or postcode and NAS model. The provider listing form asks for your business name, ABN, contact details, where you work, the services you offer and a description of your business

We do not collect payment information directly. Any purchases are processed via Stripe's secure platform under their privacy policy.

2. Why we collect it

We collect personal information to:

• Send our newsletter and email updates (only with your explicit consent)
• Respond to enquiries submitted via our contact form
• Introduce you to a service provider, only when you ask for setup help and then agree to that specific provider (see below)
• Build and keep up to date a directory profile for your business, only when you ask to be listed and confirm the profile (see below)
• Improve site content and tool functionality via aggregated, anonymised analytics
• Process consulting service requests ("Review My Build")

We do not sell, rent, or trade your personal information to third parties.

Provider introductions

If you use our NAS setup help form and tick that you are open to an introduction, we may suggest a specific Australian service provider. We pass on your details only after you agree to that named provider, and only what you agree to share (normally your name, email and the job description). Ticking the box alone does not send your details anywhere. If we have a commercial arrangement with that provider, such as a referral fee, we will tell you before you agree. You can say no, and our advice does not change. Once a provider has your details, their own privacy policy also applies.

Provider directory listings

If you ask us to list your business in our directory of NAS setup providers, we use what you send to check your business on the Australian Business Register and to draft your profile. We publish the profile only after you confirm it.

Once published, the business details you confirmed (such as your business name, ABN, phone, website, the areas you cover and your description) are public. Your own name and email are used only to contact you about the listing, and are not published unless you put them in the profile yourself.

We ask you to confirm the profile again every six months. You can ask us to change or remove it at any time, and we remove it when the listing ends.

3. Email marketing and consent

We only send commercial electronic messages (as defined under the Spam Act 2003 (Cth)) to people who have explicitly opted in.

When you subscribe:

• You will tick an explicit consent checkbox confirming you agree to receive emails from Need to Know IT
• You can unsubscribe at any time using the unsubscribe link in every email
• Unsubscribe requests are honoured within 5 business days

We use MailerLite to manage our email list and send communications. Your email address is stored on MailerLite's servers in accordance with their privacy policy (mailerlite.com/legal/privacy-policy).

4. Analytics and cookies

We use Google Analytics 4 (GA4) to collect anonymised usage data. This may involve the use of cookies. No personally identifiable information is shared with Google Analytics.

We use Ezoic for ad management, which may set cookies for ad personalisation and measurement. You can manage cookie preferences via the cookie consent banner on our site.

You can disable cookies in your browser settings at any time.

5. Affiliate links and third-party sites

Some pages on this site contain affiliate links to third-party retailers (including Amazon Australia). If you click these links and make a purchase, we may earn a commission at no extra cost to you. We do not share your personal information with these retailers as part of our affiliate relationship.

Third-party sites have their own privacy policies, which we encourage you to review.

6. Data retention

We retain your email address and subscription data for as long as you remain subscribed, or until you request deletion. Contact form submissions are retained for up to 12 months. Analytics data is retained in accordance with Google Analytics' default retention settings.

7. Your rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Opt out of email marketing at any time (unsubscribe link in every email, or contact us directly)

To exercise any of these rights, contact us via the Contact page.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our site uses HTTPS (TLS) for all connections. MailerLite and Stripe maintain their own security certifications.

9. Changes to this policy

We may update this policy from time to time. The current version will always be available at this URL. Material changes will be noted at the top of this page with a revision date.

10. Contact

For privacy enquiries, contact us via the Contact page at needtoknowit.com.au.