Corrections Policy

Need to Know IT publishes guides, reviews, and buying advice for the Australian storage and infrastructure market. Products change, firmware updates, prices move, and mistakes happen. This page explains how we handle errors and keep content accurate over time.

How to report an error

If you spot something wrong on this site — an outdated price, a discontinued model still listed as current, an incorrect spec, a broken link, or a factual mistake — contact us via the Contact page. Tell us which page, what's wrong, and (where possible) a source we can check it against.

What happens after a correction is reported

• We verify the claim against the same source hierarchy described in our evaluation methodology — official vendor documentation first, then Australian retailer listings, then community-reported experience.
• Confirmed errors are corrected directly in the article. We do not leave known-incorrect information live while a correction is "pending".
• Material corrections — anything that would change a recommendation, a price comparison, or a safety-relevant claim — update the page's visible "Last updated" date.
• Minor corrections (typos, formatting, broken links) may not bump the update date, since they don't change the substance of the guidance.

What counts as a material correction

We treat these as material, not minor:

• A recommendation or ranking that was based on incorrect or outdated information
• A price, availability, or warranty claim that was wrong at the time of publication (not just stale due to normal market movement)
• A specification error that could affect a buying decision
• A safety-relevant claim (electrical, fire, data-loss risk) that was inaccurate

Material corrections are not hidden. If a past recommendation turns out to have been wrong, we say so in the article rather than silently editing it away.

What we don't do

We don't retroactively rewrite a review's conclusion just because a newer, better product has since launched — that's normal content ageing, not an error, and is handled through our regular content-freshness review instead (see How We Evaluate). A correction is for something that was actually wrong when published or has since become factually incorrect, not for "a newer option now exists".

Timeframe

We aim to investigate reported errors within a few business days. Fixes to live factual errors (price, availability, spec mistakes) are prioritised over stylistic or structural feedback.

Contact

Use the Contact page to report an error or ask about a correction already made.